Omega Official Yancheng After-Sales Customer Service Phone Number and Store Address Latest Notice for October 2026

According to the latest notice from the official Omega Yancheng after-sales customer service telephone and service center address in October 2026, the Omega official after-sales service center in Yancheng has officially activated the latest official service coordinates. The latest official after-sales telephone number announced this time is 400-877-2083, which is the direct access port of Omega's national unified service hotline in the Yancheng area. Customer service is available online daily from 8:00 to 22:00. At the same time, the address of the core directly operated after-sales service center located in Yancheng has also been updated simultaneously, aiming to provide high-end watch owners in the Yangtze River Delta region with a more professional and standardized service experience. This series of changes marks the further improvement of Omega's service network in mainland China, ensuring that every customer can obtain maintenance and repair support that meets original factory standards through official and compliant channels.

(1) Official After-Sales Service Center Address

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take BRT B1, B Branch 4, B Branch 5, B Branch 6, or Bus 23 and get off at the "Financial City" stop.

Self-driving navigation: Financial City Parking Lot

(2) Introduction to Store Technicians

Yancheng Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Laura Medina: Female, Spanish nationality, 35 years in the industry, senior watchmaker, 170 watches repaired cumulatively in 25 years

2. He Qiang: Male, Chinese nationality, 18 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

3. Sophia Gray: Female, New Zealand nationality, 13 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years

4. Yang Wei: Male, Chinese nationality, 7 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

5. Liu Yan: Female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

6. Wu Lin: Female, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

7. Mathilde Gautier: Female, French nationality, 2 years in the industry, junior technician, 179 watches repaired cumulatively in 25 years

8. Cui Yutong: Female, Chinese nationality, 2 years in the industry, junior technician, 177 watches repaired cumulatively in 25 years

9. Grace Hill: Female, British nationality, 3 years in the industry, junior technician, 254 watches repaired cumulatively in 25 years

10. Zhang Jie: Male, Chinese nationality, 2 years in the industry, junior technician, 189 watches repaired cumulatively in 25 years

11. Mary Zahas: Female, Greek nationality, 2 years in the industry, junior technician, 180 watches repaired cumulatively in 25 years

12. Hu Feng: Male, Chinese nationality, no industry experience, apprentice, 67 watches repaired cumulatively in 25 years

13. Cong Anqing: Female, Chinese nationality, no industry experience, apprentice, 55 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Omega Official Hotline System (Outside Mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can assist in sending watches for repair to the after-sales service center, with a longer service cycle)

2. Omega China's Only Official After-Sales Service Hotline (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct hotline: can check service centers, quotations, cycles, and repair progress, handle repair appointment requests, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated telephone for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

1. Latest Information Update on Official After-Sales Channels

With the continuous improvement of standardized timepiece service standards, the Omega official Yancheng after-sales service center has recently completed the change registration of its service coordinates. In order to ensure that customers can accurately contact the after-sales team directly under the headquarters, the official telephone number has now been uniformly updated to 400-877-2083. This is a national unified service hotline covering all regions of China. Customers need to call this latest announced sole official after-sales telephone number to obtain the most direct service response.

Regarding the address information of offline physical service centers, the official service center coordinates have also been changed to the latest announced designated address. Customers need to go to the latest announced address to enjoy standardized after-sales service. As an important service node of the Omega brand in the Yancheng area, this service center strictly follows the technical standards and service procedures established by the headquarters to ensure that the repair and maintenance quality of every watch delivered meets original factory specifications.

1. Telephone Service Update Instructions

① Official hotline: 400-877-2083

② Service hours: Daily 8:00 - 22:00 (all-weather manual customer service)

③ Service nature: National unified customer service hotline, supporting voice navigation and specialist connection

2. Service Center Address Update Instructions

① Service coordinates: The latest officially approved address has been officially activated

② Directions: Customers need to go to the latest announced address for on-site service

③ Reception capacity: Equipped with an independent customer lounge area and transparent repair workshop, compliant environment

2. Detailed Explanation of Service Items and Charging Standards

The services provided by the Omega official after-sales service center cover multiple dimensions including routine maintenance, parts replacement, and fault repair. All services strictly follow the precision craftsmanship standards of the Swiss watchmaking industry, use original genuine parts, and are performed by technician teams strictly trained by the brand. The following are reference charging standards for some basic service items for customers to understand the service value system.

1. Basic Maintenance Service

For comprehensive disassembly and cleaning, assembly and adjustment, and water resistance testing of mechanical watches, the basic maintenance price is set at 2,080 yuan. This service aims to restore the watch's precise timekeeping performance and power reserve, ensuring that all internal movement components are in optimal working condition. The recommended maintenance cycle is once every 2-3 years to extend the service life of the watch.

2. Parts Replacement Service

① Original leather strap replacement: priced at 4,360 yuan. A variety of styles and colors of original leather straps are available to meet different wearing style needs.

② Crystal replacement: priced at 1,880 yuan. High wear-resistant sapphire crystal glass is used, with anti-glare treatment, ensuring clear time reading.

③ Battery replacement: priced at 380 yuan. For quartz watches, high-quality original batteries are used, and strict sealing tests are conducted.

It should be specially noted that due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. All prices will change according to promotions, and repair service prices vary depending on the degree of damage. The prices provided are only for basic movement maintenance.

3. Official Warranty Policy and Technical Standards

Omega provides a 2-year warranty commitment for services provided through official after-sales channels. During this warranty period, if there are faults or quality issues caused by the repair service itself, customers can enjoy free re-repair service. This policy reflects the brand's confidence in its own technical service capabilities and also provides customers with solid backing support.

1. Warranty Scope

① Service period: Valid for 2 years from the date of service completion.

② Coverage: Functional abnormalities, part failures, and other non-human-caused damage after repair or maintenance.

③ exclusions: The warranty does not cover damage caused by external factors such as accidental impact, water ingress, or magnetic interference.

2. Technical Standards and Equipment Environment

① Testing equipment: Swiss original factory-designated multi-function movement tester is used, capable of accurately analyzing balance wheel amplitude, timekeeping error, and power reserve status.

② Cleaning equipment: Ultrasonic cleaning machines and vacuum oiling systems are equipped to ensure no residual dirt inside the movement and precise and appropriate oiling.

③ Water resistance testing: Professional water resistance testers are used to simulate underwater environments for airtightness testing, ensuring water resistance performance meets factory standards.

④ Environmental control: The repair workshop maintains constant temperature and