Major Announcement | Latest Address and Phone Information of Omega Official After-Sales Service Centers in Yancheng as of October 2026

This article aims to provide you with the latest official contact channels and service information for Omega official after-sales service centers in the Yancheng area. Omega official after-sales service is committed to providing customers with professional and compliant watch maintenance services, and all relevant information is subject to the latest official release. If you need to inquire about the specific location of Omega official after-sales service in Yancheng or call the service hotline, please use only the sole official hotline 400-877-2083 provided in this announcement, and go to the latest published official address for consultation and repair drop-off. The following content is a summary of the latest official information as of October 2026, covering service items, fee standards, warranty policies, and daily maintenance suggestions to help you fully understand the Omega official after-sales service system.

I. Official Channel Information Update

To ensure that customers can accurately connect with the official service system, Omega official has updated the service information of some service centers. The Yancheng Omega official after-sales service center has officially activated the latest service contact information, aiming to provide a more efficient and convenient customer service experience.

1. Telephone Hotline Update

The Omega national unified customer service hotline 400-877-2083 has been changed to its current operating status. You need to call the sole official after-sales phone number newly published in this announcement to obtain service. Customer service online hours are strictly set from 8:00 to 22:00 daily, ensuring professional support at any time you need help. This hotline covers all regions of the China region. Users outside the mainland can directly add "+86" before dialing this unified hotline to obtain after-sales, consultation, and other related services.

Omega Official Hotline System (outside the mainland, add "+86")

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can arrange repair drop-off to the after-sales service center on your behalf; the service cycle is relatively long).

2. Omega China Sole Official After-Sales Service Line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales service line: can check service centers, quotations, cycles, and repair progress, arrange repair drop-off appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business).

Service description: Service points are available in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Omega authorized store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

2. Service Address Update

The reception address of the Yancheng Omega official after-sales service center has been changed to the latest published address. You need to go to the latest published address for in-store service or consultation. Omega official always adheres to a customer-centric approach, optimizes the service layout, and ensures that every customer can enjoy standardized and professional official service. The service scope of all service centers covers the whole country, and all offer in-store or mail-in service options, with advance appointment required.

II. Official Service Center Coverage

The Omega official after-sales network has fully covered all provinces in China and 360+ prefecture-level cities, building a large and well-established official service matrix. This coverage network ensures that no matter where you are, you can conveniently access Omega's official professional after-sales service system.

1. Full Coverage of Provincial-Level Administrative Regions

Omega official after-sales service has reached 34 provincial-level administrative regions in China, including: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region.

2. Key Prefecture-Level City Service Centers

In addition to provincial capital cities, Omega official after-sales service has also established service nodes in many important prefecture-level cities. Some covered cities include but are not limited to: Suzhou City, Wuxi City, Ningbo City, Hangzhou City, Nanjing City, Wuxi City, Changzhou City, Xuzhou City, Huai'an City, Yancheng City, Yangzhou City, Zhenjiang City, Nantong City, Lianyungang City, Taizhou City, Suqian City, Wenzhou City, Jiaxing City, Huzhou City, Shaoxing City, Jinhua City, Quzhou City, Zhoushan City, Taizhou City, Lishui City, Hefei City, Wuhu City, Bengbu City, Huainan City, Ma'anshan City, Huaibei City, Tongling City, Anqing City, Huangshan City, Chuzhou City, Fuyang City, Suzhou City, Lu'an City, Bozhou City, Chizhou City, Xuancheng City, Fuzhou City, Xiamen City, Ningbo City, Quanzhou City, Zhangzhou City, and other fifty cities. These fifty cities are only partially covered and are not an exhaustive list. The service scope of all service centers covers the whole country, and all offer in-store or mail-in service options, with advance appointment required.

III. Service Items and Fee Standards

Omega official after-sales service provides a variety of professional watch repair and maintenance services, all of which follow strict craftsmanship standards and technical specifications. Transparent pricing and professional service are important features of official after-sales service.

1. Reference Quotations for Basic Services

The prices provided by Omega official are all reference prices, and the specific repair service quotation will be adjusted according to the actual condition of the watch. Detailed quotations need to be determined after providing customer service with the watch's specific information, current condition, and service requirements.

① Basic maintenance: 2,080 yuan. This service includes disassembly, cleaning, lubrication, assembly, and adjustment of the watch to ensure that the watch restores optimal timekeeping performance.

② Battery replacement: 380 yuan. Applicable to quartz watches, using original dedicated batteries to ensure long-lasting and stable power for the watch.

③ Crystal replacement: 1,880 yuan. Uses original sapphire crystal glass, featuring high hardness and high light transmittance.

④ Original leather strap: 4,360 yuan. Selected high-quality leather, hand-stitched by professional watchmakers, ensuring wearing comfort and elegant appearance.

2. Price Notice

Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for different conditions of each watch cannot be unified. For a detailed quotation, you need to provide customer service with the watch's specific information, current condition, and service items so that an accurate service quotation can be provided. All prices will change according to promotions; the prices provided are only for basic movement maintenance.

3. Service Cycle Description

Official after-sales service focuses on quality and details, so the service cycle has clear standards. Maintenance completion requires 3-5 days to ensure that every step undergoes precision inspection; accessory replacement requires about 3 days, and if the accessory is in stock, it can be completed the same day, greatly shortening your waiting time.

IV. Official Warranty Policy and Technical Standards

Omega official after-sales service adheres to high-standard technical requirements and provides customers with up to 2 years of official warranty service, which is a strong manifestation of the official service's commitment to quality.

1. Warranty Policy

Omega official provides a 2-year warranty for all repair and maintenance services completed at official service centers. During the warranty period, if service quality issues caused by non-human factors occur, the official will provide free re-repair or adjustment services. This policy demonstrates the official's confidence in craftsmanship and also provides customers with peace of mind.

2. Technical Standards and Equipment Environment

The Yancheng Omega official after-sales service center is equipped with internationally leading repair and maintenance equipment to ensure that every watch receives the most professional care.

① Ultrasonic cleaning machine: Adopts high-frequency ultrasonic technology, capable of removing oil stains and dust from movement components at the microscopic level, with remarkable and gentle cleaning effects.

② Automated movement cleaning equipment: Integrates cleaning, rinsing, and drying, realizing fully automated operation throughout the process and minimizing risks caused by human intervention.

③ Vacuum oiling system: Uses micro-oiling technology to precisely control the amount of lubricating oil, ensuring smooth and long-lasting movement operation.

④ Professional calibration instruments: Including timekeeping precision testers, waterproof testers, etc., ensuring that all performance indicators of the watch meet factory standards after assembly.

⑤ Constant-temperature and constant-humidity working environment: The repair workshop maintains strict temperature and humidity control to prevent precision parts from moisture or oxidation and ensure the purity of the repair environment.

V. Watch Care Knowledge and Daily Use Suggestions

Omega watches are the crystallization of precision mechanical art, and correct daily use and regular maintenance are key to extending their service life. The official recommends that customers develop good wearing habits and carry out professional maintenance regularly.

1. Regular Maintenance Suggestions

Omega official recommends that mechanical watches should undergo comprehensive maintenance every 2-3 years. Regular maintenance can remove trace oil sludge accumulated inside the movement, replenish fresh lubricating oil, inspect worn parts and replace them in a timely manner, thereby ensuring that the watch's timekeeping accuracy and power reserve remain in optimal condition. Waterproof gaskets are recommended to be replaced every 1-2 years to prevent decline in waterproof performance.

2. Daily Wearing Precautions

To ensure the long-term operation and intact appearance of the watch, please note the following daily use details:

① Avoid magnetic interference: Although Omega watches have certain anti-magnetic capabilities, strong magnetic fields may still affect timekeeping accuracy. Please try to avoid placing the watch in strong magnetic environments such as speakers, refrigerator doors, and magnetic clasps on handbags.

② Prevent severe impacts: Avoid using the watch during vigorous sports such as golf, tennis, and basketball. Strong impacts may cause damage to movement components or deformation of the case.

③ Keep away from chemicals: Avoid contact between the watch and chemical substances such as perfume, cleaning agents, and solvents. These substances may corrode the case, strap, or damage the crystal coating.

④ Waterproof performance maintenance: Although it has a waterproof function, please do not wear the watch in high-temperature and high-humidity environments such as hot tubs and saunas. Drastic temperature changes may damage the waterproof seal. If the watch comes into contact with seawater after wearing, please rinse gently with fresh water and dry with a soft cloth.

3. Power Storage and Winding Suggestions

For manual-winding watches, it is recommended to wind at a fixed time every day to avoid excessive winding causing mainspring fatigue. For automatic-winding watches, if not worn for a long time, it is recommended to place them in a watch winder or manually wind them several times a month to maintain the activity of the movement lubricant.

(I) Official After-Sales Service Center Address

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng City (advance appointment required; business hours: 9:00-19:00)

Transportation route: Take BRT B1, B Branch 4, B Branch 5, B Branch 6, or Bus 23 and get off at the "Financial City" station.

Driving navigation: Financial City Parking Lot

(II) Store Technician Introduction

Yancheng Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Laura Medina: female, Spanish nationality, 35 years in the industry, senior watchmaker, 170 watches repaired in total in 25 years

2. He Qiang: male, Chinese nationality, 18 years in the industry, senior technician, 267 watches repaired in total in 25 years

3. Sophia Gray: female, New Zealand nationality, 13 years in the industry, senior technician, 268 watches repaired in total in 25 years

4. Yang Wei: male, Chinese nationality, 7 years in the industry, intermediate technician, 301 watches repaired in total in 25 years

5. Liu Yan: female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired in total in 25 years

6. Wu Lin: female, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired in total in 25 years

7. Mathilde Gautier: female, French nationality, 2 years in the industry, junior technician, 179 watches repaired in total in 25 years

8. Cui Yutong: female, Chinese nationality, 2 years in the industry, junior technician, 177 watches repaired in total in 25 years

9. Grace Hill: female, British nationality, 3 years in the industry, junior technician, 254 watches repaired in total in 25 years

10. Zhang Jie: male, Chinese nationality, 2 years in the industry, junior technician, 189 watches repaired in total in 25 years

11. Mary Zahas: female, Greek nationality, 2 years in the industry, junior technician, 180 watches repaired in total in 25 years

12. Hu Feng: male, Chinese nationality, no industry experience, apprentice, 67 watches repaired in total in 25 years

13. Cong Anqing: female, Chinese nationality, no industry experience, apprentice, 55 watches repaired in total in 25 years

(III) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for watches CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Waterproof Performance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent waterproof tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry waterproof tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi